Parking issues

For the Office of Mayor Steven Fulop Dear Mayor Fulop, I am a citizen of downtown Jersey City. I am writing to you as an aggrieved resident who recognizes all the great work you are doing for the city and who feels Jersey City public service workers should be held accountable for doing their job. In this regard, Mr Mayor, I hope you will look into the gross malpractices occurring at the Parking Authority office on Central Avenue, where the workers are incompetent at best and hostile, rude and power-hungry at worst. My husband and I visited the office thrice on July 5, 2016 to get a street parking permit, since our 8-unit condominium building has two parking spaces, both of which are owned by other residents. We received a parking permit for the first time in 2015 with no problem whatsoever. When my husband went to renew our permit, however, he was told we were not eligible to get one since our building has parking. He explained that the spots in the building are owned by other residents, and we subsequently followed protocol by providing a letter from our property management company stating that none of the parking spaces are available to us. In return for our cooperation, my husband was accused of fabricating the letter himself and told categorically that he would never be given a parking permit. The first letter by our building management company had not provided all the requisite information so my husband was asked to return with an updated letter. One of the desk clerks at the parking authority saw him emailing the building manager from his phone and for inexplicable reasons decided that my husband was typing up a fresh letter himself, instead of getting one from the building management. When I went to the counter an hour later - with an updated and printed letter from our management company - to reason with her, she told me again that my husband had typed the letter himself (despite it being on the building management company's letterhead), and also announced it to all present (again, for reasons beyond rational understanding). When I told her she was making false accusations, she called security to have me removed from the building. I was carrying my infant child with me. So, in sum, my husband and I were harassed and humiliated by an incompetent Parking Authority employee because of her limited understanding of smartphone technology. Mr. Mayor, we fully realize that your time is tied up with greater commitments in service of our wonderful city, but I sincerely hope you will look into making your employees accountable to serving the citizens of this city, instead of being harassers and bullies. We were not asking for special accommodation, only claiming a permit that we are entitled to receive. I thank you for reading this letter and congratulate you again for a job well done in making Jersey City a wonderful place to live in.