Conversation Sentiment

Interaction
positive 80% “The communication was generally polite and helpful, with residents receiving clear instructions on how to report issues in the future.”
Outcome
negative 90% “Although the issue was acknowledged, it appears that the problem of trash not being collected was not resolved, and the resident had to reopen the issue due to ongoing issues with collection schedules.”
12 comments analyzed

Comments (12)

RRC Director - Judi Official 2016-07-10 auto
RRC Director - Judi assigned this issue to Engineering - Althea
Building & Streets - Theresa 2016-07-11 auto
Building & Streets - Theresa assigned this issue to Division of Sanitation - Victor
Building & Streets - Theresa 2016-07-11
This issue was recategorized from Service Request Not Listed to Uncollected trash or recycling.
Building & Streets - Theresa 2016-07-11
Thank you for reporting! We will investigate
Yolanda 2016-07-11 auto
Yolanda assigned this issue to Yolanda
Yolanda 2016-07-11
This was reported a inspector is on his way!
Yolanda 2016-07-11
Reported to Shawn at Division Of sanitation!
Jocelyn 2016-07-11
Unfortunately the trash was picked up last night. There was nothing there this morning. this happens frequently during the week.
Yolanda 2016-07-11
Okay, If you see this happening again please call 201-432-4645 x2631 they will send someone right away!
Jocelyn 2016-07-11
I reopened this because the trash was pucked up yesterday evening and there was nothing there this morning. you will need to come later in the week.
Yolanda 2016-07-11
okay ,Just call me or email on this 201-547-4900 or [email protected]
Yolanda 2016-07-11
No Cause